Payment Policy
Payment Methods
- American Express
- Diners Club
- Discover
- JCB
- Maestro
- Mastercard
- Visa
Payment Process
Once you place your order, your payment is authorized immediately. Funds are captured when the order is confirmed and ready for processing. You will receive an order confirmation email once payment is successfully processed.
Payment Security
All transactions are securely processed using industry-standard encryption to protect your payment information. We do not store your full credit card details on our servers.
Order Confirmation
After your payment is successfully processed, you will receive an email confirmation including your order details and estimated shipping information.
Potential Payment Issues
- Payments may fail if the card is expired, has insufficient funds, or incorrect billing information.
- If your payment cannot be processed, you will be notified via email. Please check your details or contact your bank to resolve the issue.
- Orders will not be processed until payment is successfully completed.
Refund Process
- Refunds will be issued to the original payment method after we receive and inspect the returned item.
- Processing time: 3–5 business days after item receipt.
- Refund Time: Refunds are typically returned to your original payment account within 8-14 business days.
- Note: Refund arrival time may vary depending on your bank or credit card issuer.
Contact Us
Store Name: DOMYANA'S
Address: 143 Main St Suite 102, Springfield, MA 01105, USA
Phone: +1 (413) 205-4331
Email: info@domyanas.com
Opening Hours (Eastern Time – ET)
Monday, Wednesday–Saturday: 12:00 PM – 8:00 PM
Tuesday & Sunday: Closed
Response Time: We respond to all inquiries within 24 hours.